Speed Queen Insights

Control all of your laundromats from a single website. Attract and retain more customers with mobile payment.

Business made effortless.

Speed Queen^® Insights opens up new worlds of efficiency and profitability for laundromat owners. Whether you have one store or fifty, Speed Queen Insights connects you to every aspect of your business and gives you the tools to attract and retain more customers.

Create a better customer experience.

Mobile payment transforms customer relationships.

Your customers expect more from a modern retail experience. More versatility. More convenience. Speed Queen Insights lets you meet—and exceed—their expectations with the Speed Queen app and Speed Queen Rewards. And because it’s fully integrated with your Speed Queen washers and dryers, there are no additional card readers to install and maintain.

Speed Queen app

Easy-to-use app creates best-in-class retail experience.

Speed Queen Rewards

Increase store loyalty and encourage repeat business.

Monitor wash and dry

Customers can easily check cycle status and time remaining from their smartphone.

Notification of cycle completion

Customers can run errands and receive a notice when their cycle is finished.

Multiple payment options

Less coin collecting saves time and hassle, letting you focus on running your business.

1,120%

Expected mobile payment growth 2016-2020.

Source: eMarketer, Nov. 2016

94%

Consumers who would use mobile wallets if they could earn loyalty rewards.

Source: Points, Spring/Summer 2016

Stay connected with your customers.

Take your business to new levels of efficiency and profitability with advanced analytics and customer data—all integrated into the same platform with the rest of your business management tools. Know how often each customer visits. Which machines they use. How they pay. And use that information to increase your revenue through stronger customer relationships and a more rewarding laundry experience.

Advanced reporting and analytics

Track visits, rewards and stored value.

Integrated management platform

Streamline your business with machine, location and customer data in one place.

Centralized refunds

Issue refunds directly to online wallet for improved service and efficiency.

Compliance

Simple and secure payment processing with PCI DSS compliance.

Make better decisions with better data.

Speed Queen Insights’ single-site solution gives you the tools to manage all of your laundromats more efficiently and profitably. Know which machines are busiest. Adjust pricing and set goals to maximize profits. It’s business made effortless.

Fast, seamless installation.

A fast installation and easy-to-learn interface let you begin making better decisions for your business with little to no downtime. Plus, you get the peace of mind that comes with knowing it’s backed by industry-leading customer support.

The future is built in.

With Speed Queen Insights, what you invest in today will keep getting better. Its expandable platform sets the foundation for all future upgrades. Whatever the future brings, you’ll already have the technology you need to grow your empire.

Take your business with you.

From your local cafe to a tea room in Toowoomba, wherever there’s an internet connection, you’ll have complete access to every one of your machines and laundromats. There’s never been an easier, more powerful, more efficient way to manage your laundry business.

A better retail experience.

Doing laundry is as easy as buying a cup of coffee with the Speed Queen app. A simple design and multiple payment options make laundry day more convenient and give your customers the ability to pay with the one thing they never leave home without—their smartphone.

Make customers for life.

Retain existing customers and attract new ones with Speed Queen Rewards. When you thank them for their business with the opportunity to earn points-based rewards, they’ll thank you with increased store loyalty.

Running your business has never been simpler.

It’s all there. In one place. In your control.

Speed Queen Insights lets your customers pay with the one thing they never leave home without—their smartphone—and it lets you run all of your laundromats from anywhere using a simple, intuitive website. With one partner and unmatched support, you get all the tools you need to make better business decisions.

Simple interface

Easily track and optimize financial and operational performance.

Future-proof foundation

All upgrades will be based on Speed Queen Insights platform.

Mobility

Control your laundromats from anywhere.

Business integration

Single-source data and analytics for all machines and laundromats.

Fast, easy installation

Factory-supported, with little to no downtime and no software to maintain.

Peace of mind

Support from the world leader in vended laundry solutions.

Speed Queen customer relationship management

Fully integrated for your business needs.

The Speed Queen Customer Relationship Management System (CRM) allows owners to fast track their marketing with existing customers, acquire new customers and leverage customer analytics found in Speed Queen Insights to drive more revenue. Create campaigns via text, email or in-app messages to drive customer behavior. Track campaigns, monitor success rates, and build campaigns that work. Speed Queen CRM makes it easy to grow your business and increase your revenue, all from the Speed Queen Insights platform.

Use the Speed Queen CRM to:

Offer new customer acquisition incentives through promo codes and app signup bonuses.

Encourage self-service customers to transition to Wash Dry Fold.

Create loyalty and increase customer engagement.

Reengage lost customers or encourage repeat visits.

Remind customers of reward programs or special events.

Run customer contests or ask for referrals.

One source of data. Fully integrated campaigns.

Easily filter and target customers based on deep system analytics. Segment by:
  – Type of customer (Self-Service or WDF)
  – Time since last visit
  – Average Spend for Self-Service, WDF or Goods purchased
  – What day of the week they visit
  – Machine capacity used

Export customer analytics for further business analysis or create a marketing campaign with those filters to promote your business.

Create a campaign to run one time or set it to repeat to reach new customers each month. Send messages via:
– Text, Email, In app notifications

Easily offer promotions as part of an engagement or acquisition campaign and track its success. Offer promotions through:
  – Reward points
  – Percent off incentives
  – Flat rate discounts

Automate marketing campaigns across one location or many – seamlessly.

Track the success of each campaign, including redemption rate, to calculate a campaign’s ROI and optimize future marketing offers.

Laundromat marketing and customer engagement has never been easier.

The tools to build your empire are built right in.

Easily track revenue and set performance goals for any location.

Advanceded data provides cycle and revenue information to help make better business decisions.

Detailed performance reports can be viewed within the Speed Queen Insights website or exported to a Excel or PDF.

Total visibility, total control

See the current status of your machines… right from your phone.

Wondering what’s happening inside – no problem.

See for yourself – check out Mays Hill Laundromat in Sydney.

Find out how we can help

We combine the world's best equipment with the world's best local distributors in Australia. Get the best knowledge and service from a local Speed Queen partner - get in touch today.